Returns & Exchanges
Due to the perishable nature of our food products, we offer a 100% satisfaction guarantee to ensure your snacks arrive fresh and delicious. If your order is damaged or incorrect, please reach out within 7 days of delivery for a full refund or replacement.
Contact Support
Email our Sneak support team with your order number and photos of the product issues to initiate your request.
Review Process
Our quality assurance team will review your claim within 24 hours to verify eligibility for a refund or reshipment.
Disposal or Return
In most cases, you can keep or discard the food item; we will notify you if a physical return is required for quality testing.
Receive Credit
Once approved, a refund will be processed back to your original payment method, or a fresh replacement will be shipped immediately.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing